1. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as, Apple Pay, Google Pay, for faster checkout.
2. Is my payment information secure?
Yes. All payments are processed through trusted PCI DSS-compliant gateways using SSL encryption and tokenization. Your payment details are never stored on our servers.
3. Do you offer free shipping?
Yes, we provide free standard shipping on all orders within the United States. No hidden fees or extra charges.
4. How long will it take to receive my order?
Order Cut-Off Time: Orders placed before 4:00 PM EST (Monday to Friday) are processed the same business day. Orders placed after this time are processed the next business day.
Processing Time: 1–2 business days (Monday to Friday).
Shipping Time: 5–8 business days after dispatch.
Estimated Delivery: 6–10 business days from purchase.
Expedited shipping options may also be available at checkout.
5. Can I track my order?
Yes. Once shipped, you will receive an email with your tracking number and carrier details. Please allow a few hours for the tracking link to activate.
6. What if I don’t receive my order?
If your order has not arrived within the expected timeframe, first check your tracking details. If there’s no update or if the package is missing, please contact us at support@stylectra.store
for assistance.
7. Can I change my order after placing it?
Once an order is processed, changes such as size, color, or item cannot be guaranteed. Contact us immediately after placing your order, and we’ll do our best to assist if the order hasn’t shipped.
8. Can I cancel my order?
Orders can only be canceled before they are shipped. Once dispatched, cancellations are not possible, but you may return the item according to our Return & Refund Policy.
9. How do I return an item?
To return an item:
- Contact us at support@stylectra.store
- within 30 days of delivery.
- Provide your order number, details, and photos (if defective/damaged).
- Follow the return instructions provided by our support team.
- Return shipping costs apply unless the item was defective or sent in error.
10. Do you charge restocking fees for returns?
No. We do not charge restocking fees for eligible returns.
11. Can I exchange an item?
We do not offer direct exchanges. If you need a different size, color, or style, please return your item for a refund and place a new order.
12. What if my item arrives damaged or defective?
If your product is damaged or defective, contact us within 10 days of delivery at support@stylectra.store with photos. We will provide a replacement, repair, or refund at no additional cost.
13. Do you ship internationally?
Currently, we only ship within the United States. We do not deliver to PO Boxes or international addresses.
14. Do you offer gift cards?
At this time, Stylectra does not offer gift cards. Please check back later for updates.
15. How can I contact customer support?
Business Name: Stylectra
Business Hours: 9:00 AM – 4:00 PM (Monday to Friday)
Phone: +1 (763) 267-2862
Email: support@stylectra.store
Business Address: 3106 Vernon Lang Ct, Missouri City, TX 77459, USA